Shipping & Ordering
When will I receive my order?
The processing of your order, the manufacturing of the products and the delivery (free of charge) require our team a maximum of 10 to 15 working days. We do everything possible to ensure that you receive your order as quickly as possible, without compromising the quality of our merchandise.
How do I track my package?
You can track the progress of your order by clicking on the tracking link at the bottom of the page.
How much does delivery cost?
We deliver our products all over the world. There is no minimum quantity required per order and all our deliveries are free of charge (except DOM-TOM).
My order is not complete
If your order includes multiple items, they may be shipped separately, depending on available inventory and shipping warehouses. Don’t worry, your package will arrive shortly.
I did not receive my order
A problem with the Post Office? Lost, broken or destroyed parcel ?
With our secure delivery, Izuku World will take care of all the disputes for you. Our customers’ satisfaction is our priority. We do not put the blame on the carrier and let you “manage”. We assume full responsibility by immediately sending you a new package at our expense.
Do not hesitate to contact us by email at izuku.world.info@gmail.com : our team will do its best to meet your expectations.
Cancellation & return
Can I change my order?
Yes, as long as your order is not “in process”.
Can I cancel my order?
It is possible to cancel your order! If the order is already in progress, the cancellation fee will be 40% of the purchase price.
Do not hesitate to contact us by email at izuku.world.info@gmail.com : our team will do its best to answer your needs !
I wish to return an item
We are only able to accept a return in case of a proven product defect.
Our products undergo strict quality controls before each shipment. However, if your products have any manufacturing defects, please send us a photo of the product in question (in the original packaging if possible) to izuku.world.info@gmail.com along with your order number. To be eligible for a return, your item must be unused and in the same condition as you received it.
My clothing is too small
All our textiles are accompanied by a size guide to avoid this kind of inconvenience to our customers. Our team has taken care to measure each article and to add the corresponding comment in each description. Therefore, the buyer assumes full responsibility for products that are too small / large. Nevertheless, we know that the purchase of such an item can cause great frustration.
Please feel free to contact our customer support by email at izuku.world.info@gmail.com: we will do our best to satisfy you (by offering a possible compensation, for example).
Security
What payment methods do you accept?
Your security is our priority: our site only offers secure payment methods that are guaranteed to be safe.
We accept :
- Credit cards
- Debit cards
Your bank or credit card information will not be shared with us under any circumstances. All payments are protected by our 128-bit SSL encrypted payment processor. We do not accept checks at this time.
Is my information secure?
Yes !
The “HTTPS” present in the URLs of our store testifies to the quality of our services. HTTPS is the variant of “http” secured by the use of SSL/TLS protocols. HTTPS is used to protect the financial transactions of merchant sites. As e-merchants, we are aware that the use of SSL is becoming essential nowadays. It is the best way to protect your data and to protect you against any hacker or identity theft.
Visually, the SSL certificate is represented by a padlock that appears in the url bar of the web browser. It is also represented by an “s” which means “secure” and which is added to the “http” protocol on the website in the address bar.
Other questions
How do I order a product?
We make your shopping as easy as possible.
- Select the product(s) you want
- Click on “add to cart
- Click on the shopping cart icon at the top right (your “cart”) to finalize your purchases
We also offer you the possibility to create an account to make the process even easier.
Can I combine my discount codes?
No. Except in exceptional cases, we only accept one discount code per order.
I received an import tax
Izuku Academia ships its products all over the world legally. However, the buyer is responsible for the import taxes of his country, we decline any responsibility.
Wholesale orders
If you wish to order in bulk, please email our team at izuku.world.info@gmail.com.